tech
March 18, 2026
The AI Interview: ServiceNow's Adam Spearing
Adam Spearing, VP of AI GTM EMEA at ServiceNow, details why enterprises must move beyond AI pilots – and why the cost of hesitation is compounding
TL;DR
- Enterprises must move beyond AI pilots to full operational deployment.
- Hesitation in AI adoption leads to compounding "forward-looking technical debt."
- Agentic AI requires redesigning operations with AI as an operational interface, not a bolt-on tool.
- Modernizing fragmented data, outdated systems, and siloed processes is critical for AI impact.
- ServiceNow's AI Control Tower offers centralized deployment, monitoring, and management of AI agents.
- Workforce upskilling is crucial, enabling employees to leverage AI for higher-value work.
- The future of enterprise AI strategy involves a return to fundamentals: modernizing data, improving interoperability, and building scalable technology estates.
- The emphasis will be on deliberate, phased adoption that builds sustainable capability.
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