tech
December 22, 2025
UPS is using a herd of robots and AI to spot fake returns.
Some people think they can pull a fast one by “returning” something they’ve bought, but replacing the original with a knockoff and keeping the real deal. UPS’s return centers are using machine learning to spot minor differences that might get missed by their human auditors. But the real fun in this video from Reuters is the swarm of robots that ferry returns around the warehouse.
TL;DR
- UPS return centers are using machine learning to identify fraudulent returns.
- The technology aims to spot minor differences between original items and counterfeits.
- Robots are utilized to transport returns within the warehouse.
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