tech
February 14, 2026
Airbnb plans to bake in AI features for search, discovery and support
Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.
TL;DR
- Airbnb plans to integrate large language models for AI-native experiences.
- Features will assist users in searching listings, planning trips, and hosts in managing properties.
- A new natural language search feature is being tested.
- AI-powered customer support currently handles one-third of customer problems without human intervention.
- Plans include expanding AI customer support to voice and more languages.
- 80% of Airbnb engineers currently use AI tools, with a goal of 100%.
- Sponsored property slots may be considered for AI search in the future.
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