tech
April 10, 2026
Why Telco Giants are Combatting Deepfake Voice Scams with AI
Five major telco operators have formed a joint AI venture to combat deepfake voice fraud, which is costing the industry a staggering US$41bn annually
TL;DR
- Five major telecommunications operators (Deutsche Telekom, e&, Singtel Group, SK Telecom, SoftBank) have formed a joint AI venture called Syntelligence AI.
- The venture aims to combat deepfake voice fraud, which costs the industry US$41 billion annually and affects millions globally.
- Syntelligence AI is deploying AI training datasets and network-level solutions like the Trust Platform and Security Shield to address these threats.
- The Trust Platform uses AI to assess scam risk before a call rings, analyzes calls from unknown numbers via an AI assistant, and monitors conversations in real-time.
- The Security Shield platform acts as a real-time defense model to detect and block scam calls.
- The initiative aims to move from reactive filters to proactive intelligence in network security.
- A survey indicated that one in four American consumers received deepfake voice calls in 2024, and AI call scam volume has risen at a 16% compound annual rate since 2023.
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