tech
February 20, 2026
FedEx: AI Exposes Logistics Intelligence Gap
FedEx’s new report shows how AI and analytics expose a gap between supply chain visibility and action, as 700 leaders assess resilience and data readiness
TL;DR
- FedEx's Future of Logistics Intelligence Report surveyed 700 professionals across various industries.
- The report identifies a gap between supply chain visibility and the ability to act on identified issues.
- While 97% track shipments end-to-end and 94% have unified visibility, only 22% have access to all desired logistics data.
- Disconnected systems and reliance on manual processes limit unified data and slow down AI tools.
- Customer expectations for faster delivery and transparency are rising, leading to increased demand for logistics intelligence.
- AI-driven logistics intelligence is crucial for bridging the gap between visibility and decisive action.
- Organizations are increasingly rerouting shipments, absorbing costs, and increasing compliance in response to disruptions.
- Preparedness for modernization and sustainability laws is high, but trade policies and tariffs remain concerns.
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