tech
Built to assist, not replace: inside Intercall’s real-time AI for professional interpreters
Among the interpreters who rely on it, the verdict is consistent: at last, something built for the way they actually work. The premise is simple. Interpreting works best as human and machine together, not machine in place of the human.
TL;DR
- Intercall is a real-time AI platform built specifically for professional interpreters, emphasizing human-machine collaboration.
- The platform provides low-latency transcription, a custom terminology system (supporting up to 600 terms), and automatic language switching.
- Unlike previous tools, Intercall runs as native software, directly accessing audio from calls on platforms like Zoom and Teams.
- It addresses the high mental strain interpreters face, reducing errors and fatigue, and has been praised for improving both efficiency and accuracy.
- Confidentiality is a core feature; audio and transcripts are held in memory only during a session and are not used for training.
- Over 3,000 interpreters in 18 countries have adopted Intercall, with growth driven by professional recommendations.
- The company focuses on scaling and improving accuracy in challenging audio conditions, maintaining trust by assisting rather than replacing interpreters.