Meta centralizes Facebook and Instagram support, tests AI support assistant

December 4, 2025

TL;DR

Meta is launching a new centralized support hub for Facebook and Instagram.
The hub includes AI-powered search and an AI assistant for account recovery and personalized help.
Meta claims AI has reduced account hacks by over 30% and improved mistake avoidance in account disabling.
Despite Meta's claims, many users report losing access to accounts and Pages due to system mistakes, with some pursuing legal action.
The new hub aims to centralize recovery options, offer clearer guidelines, and improve verification methods, including optional selfie videos.
The company acknowledges past support issues and hopes the new hub will address them.
Past changes to settings and help features have also led to user confusion.

Continue reading
the original article