tech
January 28, 2026
ServiceNow inks another AI partnership, this time with Anthropic
ServiceNow partners with Anthropic just a week after announcing a partnership with OpenAI as the company takes a multi-model approach.
TL;DR
- ServiceNow has signed a multi-year deal with AI company Anthropic.
- The partnership will embed Anthropic’s Claude models into ServiceNow’s platform and workflows.
- Claude will become the preferred AI models for ServiceNow’s AI-driven workflow products.
- Claude will also power ServiceNow’s AI agent builder, ServiceNow Build Agent.
- The deal includes rolling out Claude to ServiceNow’s 29,000 employees.
- This announcement follows a similar partnership ServiceNow made with OpenAI the previous week.
- ServiceNow is pursuing a multi-model strategy to offer customers choice and the right AI model for specific jobs.
- Anthropic has recently secured other enterprise deals with companies like Allianz, Accenture, IBM, Deloitte, and Snowflake.