tech
December 19, 2025
Protecting the well-being of our users
People use AI for a wide variety of reasons, and for some that may include emotional support. Our Safeguards team leads our efforts to ensure that Claude handles these conversations appropriately—responding with empathy, being honest about its limitations as an AI, and being considerate of our users' wellbeing. When chatbots handle these questions without the appropriate safeguards in place, the stakes can be significant.
TL;DR
- AI is used for various reasons, including emotional support.
- Safeguards teams ensure AI handles emotional support conversations appropriately.
- Key safeguards include empathy, honesty about AI limitations, and user well-being.
- Chatbots without proper safeguards in sensitive conversations carry significant risks.
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