tech
December 12, 2025
BBVA and OpenAI collaborate to transform global banking
The multi-year program brings ChatGPT Enterprise to 120,000 employees and supports BBVA’s shift toward AI-native banking.
TL;DR
- BBVA is launching a multi-year strategic AI transformation program with OpenAI.
- ChatGPT Enterprise will be rolled out to all 120,000 global employees.
- The collaboration aims to enhance customer experience, optimize operations, and enable new ways of working.
- New AI solutions will be developed for customer interactions, risk analysis, and internal processes like software development.
- This expansion follows a successful initial deployment of ChatGPT accounts starting in May 2024.
- The rollout includes security and privacy controls, access to OpenAI's latest models, and tools for creating internal agents.
- BBVA is also exploring integrating its services for direct customer interaction through ChatGPT.
- BBVA already uses an AI-powered virtual assistant named Blue for customer inquiries.
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