tech
January 29, 2026
How Citigroup Helps Employees Harness the Power of AI
Jane Fraser, CEO at Citigroup, reveals how the finserv giant is training employees and helping them understand the benefits of working with AI
TL;DR
- Business leaders are debating whether AI will eliminate jobs or create new opportunities.
- Citigroup CEO Jane Fraser believes AI will create many new jobs, but employee training is crucial for a positive outcome.
- Fraser advocates for ethical principles to guide AI decision-making rather than strict rules.
- Citigroup is providing mandatory AI training to all 175,000 employees to help them adapt.
- The company's 'AI-first' approach aims to integrate AI across all levels, not just in specialized departments.
- AI adoption can contribute to staff retention by helping employees reinvent themselves for new roles.