tech
April 3, 2026
Telehealth giant Hims & Hers says its customer support system was hacked
The U.S. telehealth giant says hackers stole customer support ticket data over the course of several days in February.
TL;DR
- Hims & Hers confirmed a data breach affecting its third-party customer service platform.
- Hackers accessed support tickets containing personal information between February 4 and February 7.
- Customer medical records were reportedly not affected.
- The breach is attributed to a social engineering attack.
- Stolen data included customer names and contact information, with other unspecified personal data also redacted.
- It is unknown how many individuals were affected, but breaches affecting 500 or more residents require disclosure in California.
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