tech
February 3, 2026
C.H. Robinson: How AI Agents Keep Freight Moving
C.H. Robinson’s Lean AI automates 95% of missed LTL checks, saving 350+ hours daily and cutting return trips 42% so freight moves faster
TL;DR
- C.H. Robinson's AI agents automate 95% of missed LTL pickup checks.
- This automation saves over 350 hours of manual work daily.
- Return trips for missed freight have decreased by 42%.
- AI adoption has quadrupled productivity growth in exposed industries like logistics.
- Value from AI in logistics comes from reimagining operations, not just automating tasks.
- Speed is a top-three performance metric for 90% of supply chain leaders.
- LTL shipping complexity creates multiple points where pickups can be missed.
- The AI system uses two agents: one contacts carriers, the other determines next steps.
- Carriers are using insights to improve communications and scheduling.
- C.H. Robinson has over 30 AI agents for various logistics functions.