tech
April 28, 2026
Amazon launches an AI-powered audio Q&A experience on product pages
Amazon's new "Join the chat" feature lets you ask questions about products and receive AI-powered audio responses.
TL;DR
- Amazon launched "Join the chat," an AI-powered feature for audio Q&A on product pages.
- The feature provides conversational audio responses from "AI-powered shopping experts" in real-time.
- It aims to save customers time by delivering key product details without extensive scrolling.
- Users can ask questions about features, customer feedback, and other relevant information.
- The AI builds on previous responses to offer customized and helpful information.
- This is part of Amazon's "Hear the highlights" experience, offering audio summaries on millions of product pages.
- The feature is accessible via the "Hear the highlights" button in the Amazon Shopping app.
- Customers can ask questions via text or voice, with audio continuing during browsing.
Continue reading the original article