tech
February 24, 2026
OpenAI COO says 'we have not yet really seen AI penetrate enterprise business processes'
Earlier this month, OpenAI launched a new platform called OpenAI Frontier for enterprises to build and manage agents, but OpenAI COO Brad Lightcap said
TL;DR
- OpenAI COO Brad Lightcap stated that AI adoption at scale in enterprise business processes has not yet been realized.
- The company launched OpenAI Frontier to help enterprises build and manage AI agents, aiming to integrate AI into complex business operations.
- Lightcap acknowledged that businesses, including AI firms like OpenAI, still rely on traditional enterprise software like Slack.
- OpenAI is experiencing strong global demand for its products and services.
- The company plans to measure Frontier's success based on business outcomes rather than seat licenses.
- OpenAI is partnering with consultancies to deploy its technology in an enterprise push.
- India is a significant market for OpenAI, with over 100 million weekly ChatGPT users and growing adoption of voice technology.
- OpenAI is opening new sales and go-to-market offices in Mumbai and Bengaluru, India.
- Lightcap believes that jobs will change over time due to AI, urging empathy for those affected by these shifts.
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