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Mitel: Ensuring Round-the-Clock Support for City of Mesa

Charlie Haynie, National Account Manager at Mitel, discusses the unified communications platform that powers one of Arizona’s fastest growing cities

Mitel: Ensuring Round-the-Clock Support for City of Mesa

TL;DR

  • Mitel's OpenScape platform has been the backbone of the City of Mesa's communication network for over a decade.
  • The platform supports a complex environment with over 15 departments and approximately 4,000 stations, catering to both desk-bound and mobile workforces.
  • A recent major platform upgrade for Mesa was completed with minimal disruption, significantly under the planned maintenance window.
  • Mesa works directly with Mitel, fostering a collaborative approach that allows for centralized control and departmental flexibility.
  • The city's stable communication foundation allows for the future integration of AI-assisted capabilities without a complete platform overhaul.

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