How AI is transforming hospitality operations while preserving human experience
Hospitality has long been defined by human interaction, but the systems that support those interactions have undergone continuous change. Arran Campolucci-Bordi, owner of Casa Italia, established 50 years ago in Liverpool, UK, frames this evolution through lived experience, tracing a path from handwritten reservation books to digital booking systems and now toward AI-driven operations. In his view, each transition reflects a broader shift in how restaurants manage time, communication, and customer expectations.