tech
Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.
TL;DR
- Uber is laying off about 10% of its community operations team.
- The company cites artificial intelligence as the reason for the layoffs.
- Remote employees in the community operations team are required to relocate to an office and work there three days a week.
- This move aims to simplify operations, strengthen in-person collaboration, and embrace AI.
- Uber CEO Dara Khosrowshahi has indicated a slowdown in hiring to invest more in AI.
- Other companies like Block, IBM, and Snap have also cut jobs citing AI.