The secrets of Michelin-starred service? Research, attention to detail
Enclos in Sonoma uses cameras in parts of its dining room to ensure high-level service. Service director Jaclyn Bisantz-Chin, left, and expeditor Rhett Goodson, right, check on the cameras to track the progression of meals at the restaurant in July.
TL;DR
- Restaurants like Enclos and Californios are using cameras to monitor dining rooms and ensure precise service timing.
- Meticulous customer research and detailed 'chits' are used to personalize the dining experience at restaurants like Lazy Bear.
- High-staff-to-customer ratios and non-verbal communication systems are common in elite European fine dining.
- The goal of Michelin-level restaurants is to create an immersive experience that transports guests.
- While cameras are not universal, they are becoming more common in pursuit of three Michelin stars.