Microsoft Outlook outage stretches into night as San Francisco city workers turn to phones

Microsoft Outlook experienced a widespread outage Thursday, disrupting email and other Microsoft 365 services. San Francisco government offices were among users reporting problems.

Microsoft Outlook outage stretches into night as San Francisco city workers turn to phones

TL;DR

  • A widespread Microsoft outage on Thursday impacted Outlook, Teams, Copilot, and other Microsoft 365 services.
  • The outage caused problems for over 130,000 users, with thousands still reporting issues with Outlook hours later.
  • San Francisco government offices were affected, with employees resorting to phone calls and other methods for communication.
  • Microsoft identified an overwhelmed process for establishing secure connections as the root cause of the outage.
  • The company worked to restore services by restarting servers, redistributing traffic, and pausing deployments.