Brian Chesky interview: AI agents need their own operating system
Brian Chesky on making Airbnb agent-friendly, the state of consumer AI, and why the world needs an AI-native operating system.
TL;DR
- Airbnb is integrating AI into its search and plans for future interface evolution, moving beyond simple chatbots.
- Chesky believes current chatbots are not suited for e-commerce due to limited options and the enjoyment people derive from travel planning.
- The company is exploring "multiplayer" AI interfaces for collaborative trip planning.
- Airbnb is working to make its platform more "agent-friendly" to accommodate consumer AI agents.
- Chesky criticizes the lack of a true AI operating system, suggesting apps should become agents and be highly interoperable.
- He anticipates voice will play a significant role in Airbnb's search and customer service.
- AI is helping Chesky reduce meetings and access information more quickly.