tech
OpenAI is launching new corporate software that takes it beyond the AI model war
OpenAI's new Presence product signals its push beyond AI models into business software and AI-powered work.
TL;DR
- OpenAI is launching OpenAI Presence to help companies run AI agents.
- Presence connects AI agents to internal corporate data, policies, software, and workflows.
- The product is designed to automate customer support, sales, and IT service requests.
- It includes features for agent testing, simulations, guardrails, human review, and automated grading.
- AI-powered voice and chat technology are included to automate customer interactions.
- Presence is being made available to corporate customers on a case-by-case basis.
- This move positions OpenAI more as an enterprise software provider rather than just an AI model company.