tech
Teaching AI how people work is fraught with problems
Artificial intelligence works best within companies when it knows the context in which it is operating. Some of that context is easy to codify upfront, in explicit rules and guidelines. Some of it can be captured by analysing raw data: Celonis, a German software firm, ingests information from enterprise systems to see how processes like invoices or procurement actually unfold within organisations.
TL;DR
- AI requires contextual understanding to be effective in a corporate environment.
- Context can be defined by explicit rules and guidelines.
- Data analysis of enterprise systems can also provide necessary context.
- Celonis ingests data to understand real-world business processes.