‘I can't believe it's already broken’: Samsung customers are complaining to the company over spoiled food after an update bricked AI smart fridges
More than a century ago, Hollywood legend Buster Keaton directed and starred in The Electric House, a silent film in which a home abundant with rewired electrical gadgets causes chaos for its visitors. But what was a short comedy of yesterday has become a prescient depiction of a contemporary problem: smart appliances that aren’t acting smart.
TL;DR
- Dozens of Samsung customers reported their AI smart refrigerators became inoperative after a SmartThings firmware update.
- The update caused refrigerators to go offline, with internal lights not turning on and cooling mechanisms failing.
- Customers experienced spoiled food, with repair services unavailable due to the holiday period.
- The incident underscores growing consumer anxiety about the reliability of AI and smart home technology.
- Samsung acknowledged the issue, stating they are taking emergency measures to resolve it.