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September 26, 2026

Google Wants Gemini to Take Over the Calls You Dread

Google is testing Call for Me, a Gemini feature that can navigate phone trees, wait on hold and handle business calls for eligible Pixel 11 users. The company pitches convenience, but is limiting the rollout as it confronts the messiness of real conversations.

Google is pushing Gemini further into the phone call — not merely to screen or assist, but to act. Its new experimental feature, Call for Me, will let the AI ring businesses, work through automated menus, wait on hold and conduct the conversation for a user.

The rollout begins narrowly: U.S. Pixel 11 owners who pay for a Gemini subscription and use the beta version of Google’s Phone app. Google says the calls will come from the customer’s own number, and Gemini can use personal details only after the user approves them. The company says users can follow a live transcript and seize control at any point.

The idea is an escalation of Google’s long-running effort to make phones less painful. Years after Google Assistant’s much-discussed demo of booking a salon appointment, the company introduced Ask for Me to request information such as prices and services. Pixel users have also had Hold for Me, Talk to a Live Rep and Direct My Call — tools designed to survive hold music and labyrinthine IVR menus.

Call for Me goes further by promising to complete more involved errands: checking whether a store has an item, reserving a restaurant table, rescheduling an appointment or asking a business to place goods on hold. For users, the appeal is obvious: outsource the dead time and repetitive explanations.

But Google is framing the launch as an experiment, not a finished replacement for human judgment. It says it is starting small because “real-world conversations are nuanced,” a caveat that underlines the central tension: Gemini may remove the drudgery of a call, but the user remains responsible for what gets said — and when to step back in.