tech

Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI

Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.

Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI

TL;DR

  • Uber is laying off about 10% of its community operations team.
  • The company cites artificial intelligence as the reason for the layoffs.
  • Remote employees in the community operations team are required to relocate to an office and work there three days a week.
  • This move aims to simplify operations, strengthen in-person collaboration, and embrace AI.
  • Uber CEO Dara Khosrowshahi has indicated a slowdown in hiring to invest more in AI.
  • Other companies like Block, IBM, and Snap have also cut jobs citing AI.

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