tech
Omilia raises $67M to scale its customer support platform
The Series B is the company's second fundraise since it last raised capital in 2020. In that time, it has increased its ARR by 10x to $60 million.
TL;DR
- Omilia, founded in 2002, automates voice calls and customer support.
- The company raised $67 million in Series B funding, led by Expedition Growth Capital.
- CEO Dimitris Vassos argues against using complex AI for simple customer queries, advocating for a range of tools.
- Omilia's annual recurring revenue has increased 10x to $60 million since its last funding round in 2020.
- The company emphasizes strong unit economics for itself and its clients.
- Clients include Capital One, Discover, RBC, DWP, and PSEG.
- Omilia is expanding its focus to quick-service restaurants, with Taco Bell as a client.
- The new funding will support a U.S. office, hiring for key revenue-generating roles, and overall growth.
- Omilia's headcount is expected to grow from 500 to 600 by the end of the year.