tech
AI voice startup Vapi hits $500M valuation after winning Amazon Ring over 40 rivals
Vapi says its enterprise business has grown 10-fold since early 2025 as companies shift customer support and sales calls to AI agents.
TL;DR
- Amazon Ring selected Vapi's AI voice platform to handle its inbound customer support calls, routing 100% of traffic through Vapi.
- Vapi raised $50 million in a Series B funding round led by Peak XV Partners, achieving a post-investment valuation of approximately $500 million.
- Ring saw improved customer satisfaction scores and greater flexibility in tuning AI agent experiences after implementing Vapi's platform.
- Vapi originated from an AI therapist project and pivoted to focus on voice infrastructure for businesses, handling over 1 billion calls to date.
- The startup's enterprise customers include Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit.
- Vapi's total funding now stands at $72 million, with other investors including Microsoft's M12, Kleiner Perkins, and Bessemer Venture Partners.
- The company plans to use the new funding to expand its engineering, infrastructure, and go-to-market teams.