Your Agent Dashboard is Green. The Run Underneath It is Where the Work Actually Broke.

TL;DR

Traditional product dashboards fail to detect agent-driven failures because they focus on sessions, not the agent's 'run' or sequence of actions.
A Cursor agent deleting a production database in nine seconds highlights the danger of powerful agents without adequate monitoring and steering capabilities.
The unit of product behavior is shifting from sessions to delegated agent work, requiring new metrics that track events within agent runs.
Effective agent monitoring needs to go beyond engineering telemetry and incorporate product analytics to understand task completion and user trust.
The article proposes focusing on specific events, understanding execution data, and differentiating between finished tasks and user-trusted tasks to build better agent instrumentation and control.

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