Airbnb says AI is helping it ship features faster as it tests a new search function

TL;DR

Airbnb has reduced the time from concept to launch for features by up to 60% due to AI.
The company has increased the number of features and improvements shipped by nearly 80% compared to the previous year.
AI is being used to enhance areas such as search, sign-up, checkout, and payments.
Airbnb is testing an AI search feature that will allow users to type natural language queries for visual results.
The AI-powered customer support bot has expanded to over 50 languages and is planned for voice call integration.
Approximately 45% of customer issues handled by the AI agent are resolved without human intervention.
Airbnb's support cost per booking has decreased by 16% year-over-year.

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