tech
Exclusive: Workers are crossing job boundaries with AI, OpenAI research shows
AI could reshape hiring and job design.
TL;DR
- Roughly 44% of workers' occupation-specific ChatGPT requests were for tasks associated with other professions.
- Workers are using AI for tasks like creating marketing materials, troubleshooting software, financial calculations, and explaining regulations.
- Customer service, design, and HR professionals show high rates of crossover work using AI.
- The research used over 800,000 work-related messages from U.S. business users.
- The study cautions that it doesn't determine if AI creates new cross-occupation work or helps with existing tasks.
- AI may change the nature of work before impacting employment numbers.
- Workers at smaller firms show a higher percentage of cross-occupational AI requests, potentially filling expertise gaps.