tech

Omilia raises $67M to scale its customer support platform

The Series B is the company's second fundraise since it last raised capital in 2020. In that time, it has increased its ARR by 10x to $60 million.

Omilia raises $67M to scale its customer support platform

TL;DR

  • Omilia, founded in 2002, automates voice calls and customer support.
  • The company raised $67 million in Series B funding, led by Expedition Growth Capital.
  • CEO Dimitris Vassos argues against using complex AI for simple customer queries, advocating for a range of tools.
  • Omilia's annual recurring revenue has increased 10x to $60 million since its last funding round in 2020.
  • The company emphasizes strong unit economics for itself and its clients.
  • Clients include Capital One, Discover, RBC, DWP, and PSEG.
  • Omilia is expanding its focus to quick-service restaurants, with Taco Bell as a client.
  • The new funding will support a U.S. office, hiring for key revenue-generating roles, and overall growth.
  • Omilia's headcount is expected to grow from 500 to 600 by the end of the year.

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