Bank of America wants a human in the loop.
CEO Brian Moynihan doesn’t want people turning to the banks when an agent screws up a transaction. He says the bank is working with the AI industry to argue for human payment authorization, at least until the risk of error is mitigated by “further development of the capabilities” of agents.
TL;DR
- Bank of America CEO Brian Moynihan wants to avoid customers approaching banks for errors made by AI agents.
- The bank is working with the AI industry to advocate for human payment authorization.
- This measure is proposed until the risk of error is reduced through AI agent development.