tech
HMRC Eyes AI Overhaul as Public Complaints Hit Record Highs
A Microsoft rollout for 50,000 staff and a Quantexa data partnership aim to create smarter digital journeys that prevent accidental missed tax deadlines
TL;DR
- HMRC is launching a 10-year AI-driven transformation costing £175 million.
- A new 10-year agreement with UK tech firm Quantexa will help fuse data to identify fraud and errors.
- Microsoft is expanding its collaboration, rolling out Microsoft 365 Copilot to 50,000 staff.
- AI aims to make interactions simpler and more efficient for taxpayers.
- AI will support human judgment, not replace it, ensuring transparency and accountability.
- The transformation seeks to narrow the tax gap and boost funding for public services.