tech
How companies train millions of workers when their products never stop shipping
The data on workforce development tells a contradictory story. 85% of companies plan to prioritize upskilling their workforce through 2030. At the same time, 63% of employers still identify skills gaps as the single biggest barrier to business transformation.
TL;DR
- 85% of companies plan to upskill their workforce by 2030, yet 63% of employers cite skills gaps as a major barrier to business transformation.
- Traditional training content creation processes take weeks, often becoming outdated before they reach employees.
- ServiceNow is leveraging AI to rebuild its learning infrastructure, reducing course production time by tenfold.
- AI-generated video, used by ServiceNow, has produced over 5,000 videos in 18 months, enabling faster and more relevant global training.
- Employees experience personalized learning recommendations and targeted training based on their current roles and skill proficiency.
- 87% of learning professionals use AI, with 72% expecting greater personalization and delivery closer to the moment of need.
- AI enables personalized learning at scale, allowing for role-specific, region-specific, and tenure-specific training programs.
- Organizations using AI to solve production capacity issues can focus on higher-level questions about performance and skill development.
- Creating a psychologically safe learning environment where employees can take risks is as important as faster, more relevant content.