Why We Replaced Personal Agents With One for the Whole Company
Moving from single-player agents to a shared Slack coworker made us rethink how conversations, connections, and permissions actually work
TL;DR
- The personal AI agent product 'Plus One' was retired due to high maintenance costs and low user adoption.
- A new approach was adopted, replacing personal agents with a single, shared company agent named 'Every Agent'.
- Infrastructure was handed over to Anthropic's Claude Managed Agents.
- The transition to a shared agent necessitated addressing issues with multi-user conversations, changing tool connections, and managing permissions.
- Solutions included a translation layer for Slack threads, a 'slot' system for tool access, and rules encoded in software to manage permissions.
- The Every Agent was publicly launched on October 6th, designed to be user-friendly and trustworthy.
- The company believes users will prefer a shared agent where key decisions about its functionality are made by the provider rather than managed by individual users.