Almost no one uses AI agents to book their Uber, company says
During its busiest week last quarter, Uber said only four people booked a ride using an AI agent.
TL;DR
- Uber recorded only four rides booked via AI agents during its busiest week in October.
- Uber Eats saw approximately 500 orders placed by AI agents out of 320 million total trips and orders.
- CEO Dara Khosrowshahi stated that AI agent adoption has "very limited traction" so far.
- The ease of use of existing apps, with ride booking averaging 50 seconds, may hinder AI agent adoption.
- Major tech companies and startups are developing personal AI agents, with some seeing significant user numbers.
- DoorDash also reported receiving only a few hundred orders from AI agents.
- Uber believes AI agents represent a future opportunity and could be a "net positive" for ecosystem demand.
- Khosrowshahi expects the number of major AI assistants to grow.