Why AI transformation starts with redesigning work
AI in business is reshaping workflows and workforces, moving beyond fragmented efforts to integrated, end-to-end redesigns.
TL;DR
- Organizations often approach AI modernization through fragmented, disconnected efforts, leading to duplication, missed interdependencies, and resistance.
- Frontier companies deploy AI to redesign entire workflows end-to-end, balancing off-the-shelf and custom technology, and redesigning their workforces concurrently.
- Effective AI workflow redesign starts with understanding the work itself, identifying what should stop or be simplified, and focusing on critical end-to-end rebuilds with clear outcomes.
- Workflow and workforce modernization must be synchronized, focusing on equipping leaders, redesigning processes before applying AI, enabling a hybrid workforce, building trust, and embedding value.
- A UK banking group transformed a slow customer-engagement process into a one-day operation by rebuilding the workflow with AI and forming smaller, multi-skilled teams.