tech
McDonald’s latest AI drive-thru test will let customers ask, “Can I get my usual?”
Five restaurant locations are piloting the new ArchIQ tech, which puts a chatbot at the drive-thru that appears to identify repeat customers, according to a demo shown at McDonald’s Worldwide Convention last week. The demo also shows the chatbot taking an order in Spanish and “remembering” that a customer doesn’t like cheese on their quarter-pounder.
TL;DR
- McDonald's is testing new AI drive-thru technology named ArchIQ.
- The technology is currently being piloted at five restaurant locations.
- ArchIQ features a chatbot that can identify repeat customers.
- The chatbot demonstrated the ability to take orders in Spanish.
- It can also remember customer preferences, such as disliking cheese on a quarter-pounder.