What one Big Law firm is doing to eliminate 'AI pilot fatigue'
For law firms, the challenge is no longer just finding useful AI tools. It's stopping the deluge of sales pitches and trials from wasting resources.
TL;DR
- Law firms face 'pilot fatigue' due to an overwhelming number of AI software pitches and trials.
- Cozen O'Connor is moving from extensive pilot testing to a more disciplined approach, focusing on strategic selection and large-scale deployment.
- The firm defines success metrics for pilots, looking at usage, workflow integration, client benefits, and attorney happiness.
- Cozen O'Connor aims to develop 'institutional muscle' around AI through thoughtful evaluation and training.
- Examples of piloted AI tools include Laurel (timesheets), DeepJudge (search engines), and Harvey (broad firm use).