tech
BCG trained an AI agent on the worst things salespeople do
Boston Consulting Group has an AI agent called Jamie who's trained on its top salespeople, and also their worst behaviors, decision, and interactions.
TL;DR
- BCG is training an AI agent, Jamie, on the best and worst behaviors of client salespeople.
- Jamie learns from call transcripts and customer engagement data provided by clients.
- The AI identifies effective and ineffective sales behaviors to offer personalized coaching.
- The system aims to improve over time by continuously learning from new interactions.
- Companies like Vercel are also using AI trained on top employees to optimize operations.