tech
The Healthcare Company That Built the AI Tool It Couldn’t Buy
Off-the-shelf AI couldn’t meet Headway’s security and workflow needs, so it built its own on the Claude Code SDK. Now the whole company uses it.
TL;DR
- Headway, a mental healthcare company, created its own AI agent named Eddy.
- Eddy operates with autonomy due to tight security controls and operates in sealed, disposable containers.
- The AI agent is built on Anthropic’s Claude Code SDK and hosted within Headway’s AWS environment.
- Headway decided to build Eddy internally when existing AI products could not meet its stringent security and compliance needs for patient data.
- The company felt existing vendor solutions were insufficient for their workflow and data handling requirements.