Story coverage

Airbnb plans to bake in AI features for search, discovery and support

Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.

Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada

Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.